Asterisk VoIP Systems

Cartama Consulting has been working with Asterisk since 2004. We have installed Voice-over-IP (VoIP) services in a variety of different environments.

Asterisk Consulting Services

  • Call center queues in FreePBX

  • Call center predictive dialing with Vicidial

  • LD Bypass

  • Calling Card Systems

  • Voicemail

  • IVR

  • Least Cost Routing

  • Call Detail Recording

  • Carrier environments

  • Office environments

  • Payphone backend

  • Consulting on all aspects of Asterisk

  • Custom modules

Recent Projects

  • Vicidial predictive dialer

  • FreePBX

  • Call center upgrade

  • Calling card multi-carrier Least Cost Router

  • Remote provisioning of Sipura SPA-3000's

Call centers benefit greatly from the lower cost of VoIP services. An expensive phone switch from one of the large vendors can now be replaced with a low-cost service running on cheap computers.

A small call center with fewer than than 10 agents that doesn't need outbound predictive dialing can use the features provided by FreePBX. Larger call centers will benefit from the features in Vicidial.

FreePBX is an office phone system running on a PC. It has all the features of the expensive systems from legacy vendors and can support 100 extensions or more. Small call centers can use FreePBX to handle inbound and outbound agent calls in addition to internal calls. A larger call center will use FreePBX as their office phone system and Vicidial to manage the call center.

Vicidial is a Voice-over-IP call center package that runs on servers hosted in a secure, reliable data center in San Antonio, TX. Phone lines can be delivered to the servers by T1 or from VoIP service providers. The Vicidial system queues callers and distributes their calls to agents. For outbound calling, the system has a list of phone numbers and uses predictive dialing to maximize the utilization of your agents. Each agent needs a PC with a web browser, and a low-cost VoIP phone or a softphone. The office housing the agent needs a high quality internet connection.

The Vicidial service is hosted by Cartama Consulting LLC and is leased on a per agent/month basis. Please contact Mark Willis at 210 698 5097 or 210 559 7950 (cell), or by email at mark@cartama.net.